Customer Information

Welcome to the customer information section of our website. We have collected all kinds of useful information here, as well as some useful pages about track and tracing and returning products. We think it is important that you are able to find and access these info pages, so you know about your options, and have an even better experience when doing business with us.

General information

We have collected information about the different options you have for quoting and ordering, for example the difference between using our online store and direct contact to our sales team. You can also read about delivery times, destinations and options.

Track & Trace

We provide quick delivery within a few business days to most places in the world via our logistics partner. While we are not responsible for the shipping itself, all of our orders are trackable. Read more on the Track & Trace page.


If you need to return a product, you must use the form on our RMA page to get the RMA number. You can also read more about returning products there.

Please see our packing instructions here!

Terms & conditions

We have also provided a section where you can read the Terms & conditions. We recommend that you visit this section before you purchase from us.

We hope that you have found the information you are looking for. If you did not find the answer to your question, you are more than welcome to contact us.


Lansen 19

  • Epoka A/S
  • Lansen 19
  • 9230 Svenstrup
  • Denmark
  • Tel. +45 96 730 800
  • Fax. +45 96 730 815


Lansen 19

  • Epoka A/S
  • Lansen 11
  • 9230 Svenstrup
  • Denmark
  • Tel. +45 96 730 800
  • Fax. +45 96 730 815

Important Emails

Operating Hours & Company Info

Business hours are from 8:00 to 17:00 (8am-5pm CET)
CVR/VAT no. Import:  DK26051037 / Export: DK11948219

Bank details:
Spar Nord Bank A/S
Postbox 162
DK-9100 Aalborg 

Swift Code: SPNO DK22
Account No.: 9035 214 57 63722
Iban Code: DK15 9035 214 57 63722
Dun & Bradstreet
Registration No.: 30 726 4684

Arial View of Epoka's Premises