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We offer spare part packages to our customers. By ordering a spare part kit, you can be certain that you will always have access to extra critical parts. The content of the spare part kit is up to you. If you are an expert, just send us the list of parts you want to receive, or if you are not so technical, we can help you assemble a kit containing all the critical parts needed for your system. You have three options when it comes to a spare part kit: we can keep a buffer stock for you, you can receive spare part kits, or you can become an Epoka Care customer.
A buffer stock is an agreed upon set of spare parts that we promise to always have in our warehouse. As an example, you need a specific type of hard drive often, so we agree that we will always have 50 of those hard drives reserved for you in our stock. When you need something from this buffer stock, you simply call us, and we send it to you immediately. In this case, we guarantee that we will always stock the products you need, so you do not have to worry about availability. This stock is going to be in our warehouse in Denmark, so normal delivery times apply.
The second option is to have the spare part kit sent to you. Just like in the case of a buffer stock, we will agree together on the contents and the amounts. After we have made the agreement, we are going to send the spare part kit to your company. After you have received the kit, you are free to use them when you need them. This way you have immediate access to the critical parts, so you do not have to wait for delivery. Upon consumption, we will send replacements, so your spare part kit is always filled up.
The third option is our Epoka Care solution. This solution is more fitting for bigger data centers and field service level technicians, as it is a viable alternative to maintaining your own warehouse and stock. We recommend this solution if you need several spare parts in large volumes. Epoka Care customers have 24/7 access to the products, which are kept in one of the 4200 warehouses of our logistics partner. The warehouses are located around the world, guaranteeing close and immediate access to the products. When you need something from the stock, you just have to call our logistics partner and they will deliver the part to you within a few hours. We take care of stock management, so you are free to focus on your business. You can read more about this option on the Epoka Care page.
Spare part kits usually have a monthly or yearly fee. As the price varies between the options, and depends on the type and amount of spare parts, it is not possible to give a general price estimate. The price and type of agreement is always up to the individual case. If you are interested, feel free to contact us.