Ensuring Your Data Security and Privacy
With our 24/7 break & fix solutions, we support you in optimizing the service delivery of your maintenance contract.
In addition, we guarantee that the spare parts you need are always in stock.
We support your data center and networking equipment, including End-Of-Life and End-Of-Support-Life.
With Epoka 24/7, we take care of the costs and administration related to have spare parts in stock and offer you the advantages of having one.
IT Server Maintenance
Multivendor Break & Fix Server Support
Epoka offers global IT support for Enterprise IT hardware which includes equipment declared EOL or EOSL by OEMs.
We spare individually per contract
Partnering with us gives you access to a worldwide inventory of spare parts via our network of forward stocking locations. This ensures access to the needed components on time, in the location required.
We also offer on-site hot spares with our spare box concept.
By using Epoka IT Server Maintenance you can experience a decrease in your support costs – up to 80% compared to OEM contracts. While also being offered the added benefit of an enhanced ROI on hardware by extending functioning lifecycles.
Supported Brands
Epoka supports most industry leading brands like HPE, DELL, LENOVO, and IBM and others.
We offer maintanence on all servers listed in the table below.
| Supported brands | ||||
|---|---|---|---|---|
| Server | Storage | Network | Library | |
| HPE Proliant Servers | HPE 3PAR | IBM N-Series Storage | CISCO Switches | OVERLAND NEO Family / NEO 200s - 400s, NEO 2000 - 8000, NEO 2000e - 4000e, NEO s T24 - T48 |
| HPE Integrity Servers | HPE Lefthand Storage | IBM/LENOVO Storwize | CISCO Wireless | QUANTUM Scalar |
| HPE Alpha Servers | HPE Storageworks EVA | NETAPP AFF-Series | CISCO Storage Networking | TANDBERG DATA |
| HPE Apollo Servers | HPE Storageworks MSA | NETAPP FAS-Series | CISCO Datacenter Switches | DELL/EMC PowerVault |
| HPE HP 9000 Servers | HP Storageworks MSL | NETAPP V-Series | CISCO Routers | STORAGETEK |
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| HPE Superdome Servers | HPE Storvirtual Storage | NETAPP GF-Series | CISCO Security | HP Storageworks MSL |
| DELL PowerEdge Servers | HPE Storageworks XP | NETAPP SA-Series | BROCADE B series | HPE ESL E-Series Tape Library |
| DELL/EMC Vxrails Servers | DELL Compellent | NETAPP F-series | BROCADE Backbone | HP EML E-series Tape LIbrary |
| FUJITSU Primergy | DELL EMC Avamar | NETAPP E-series | BROCADE M series | IBM TS Family / TS2900, TS3100, TS3200, TS3310, TS3400, TS3500, TS4300, TS4500 |
| FUJITSU Primepower | DELL EMC CLARiiON | EMC Celerra Storage | NVIDIA Mellanox Switch | FUJITSU Eternus LT |
| FUJITSU PrimeQuest Servers | DELL EMC Centera | EMC Clariion | DELL PowerConnect | |
| IBM P Series | DELL EMC DMX | EMC DataDomain | EMC Connectrix | |
| IBM I Series (AS400) | DELL EMC Data Domain | EMC Isilon | EXTREME NETWORKS Summit | |
| IBM X Series | DELL EMC Isilon | EMC SYMETRIX | FOUNDRY | |
| IBM Blade Centers | DELL EMC PowerMax | EMC VMAX | HP 3Com | |
| IBM RS6000 Servers | DELL EMC PowerStore | EMC VNX | HP Aruba network | |
| IBM HMC Servers | DELL EMC UNITY & UNITY XT | HITACHI AMS | HP Procurve | |
| IBM Z-Series | DELL EMC VMAX | HITACHI HUSVM / VSP G200, G400, G600, G800, G1000 | HP StorageWorks San Switches | |
| CISCO Servers | DELL EMC VNX & VNXe | HITACHI PANAMA1 & PANAMA2 | IBM San Switches | |
| LENOVO X Series | DELL EMC VPLEX | HITACHI USP / VSP | JUNIPER Netscreen SRX | |
| LENOVO ThinkSystem | DELL EMC XTREMIO | HITACHI AMS | JUNIPER Security | |
| HITACHI CB200x / CB500x | DELL EqualLogic | HITACHI HUS / HUSVM | JUNIPER Switches | |
| HUAWEI FusionServer | DELL PowerVault | HITACHI VSP | ||
| SUPERMICRO SuperBlade | IBM DS series | HITACHI VSP Gx00 | ||
| SUPERMICRO MicroBlade | IBM Storwize | FUJITSU Eternus | ||
| SUPERMICRO SuperStorage | IBM TS | HUAWEI OceanStore Storage | ||
| SUPERMICRO SuperServer | IBM FlashSystem |
IT Data Storage Maintenance
Multivendor Brean & Fix Server Support
Epoka offers global IT support for Enterprise IT hardware, including equipment declared EOL or EOSL by OEMs.
We spare individually per contract.
Partnering with us gives you access to a worldwide inventory of spare parts via our network of forward-stocking locations. This ensures access to the components needed in the required locations on time.
We also offer on-site hot spares with our spare box concept.
By using Epoka IT Data Storage Maintenance you can experience to decrease in your support costs – up to 80% compared to OEM contracts, whilst offering the added benefit of an enhanced ROI on hardware by extending functioning lifecycles.
We support the most common brands like HPE, DELL, LENOVO, EMC, NETAPP, IBM, HDS, and others.
Supported Brands
Epoka support most industry leading brands like HPE, DELL, LENOVO, and IBM and others.
We offer maintanence on all servers listed in the table below.
| Dell | Dell EMC | Hitachi | IBM | HP | NetApp |
|---|---|---|---|---|---|
| PowerVault | Isilon | AMS | DS series | Storageworks MSA | FAS |
| EqualLogic | Data Domain | VSP | Storwize | Storageworks EVA | V-series |
| Compellent | Centera | HUS / HUSVM | FlashSystem | Storageworks Pclass | E-series |
| Avamar | VSP Gx00 | XP | |||
| XTREMIO | 3PAR | ||||
| VPLEX | |||||
| CLARiiON | |||||
| VNX & VNXe | |||||
| UNITY & UNITY XT | |||||
| DMX | |||||
| VMAX | |||||
| PowerStore | |||||
| PowerMax |
Are you interested in the IT Data Storage Maintenance Service?
Contact us and learn more about how we can assist you in IT Data Storage Maintenance.
IT Network Maintenance
Multivendor Brean & Fix Server Support
Epoka offers global IT support for Enterprise IT hardware which includes equipment declared EOL or EOSL by OEMs.
We spare individually per contract
Partnering with us gives you access to a worldwide inventory of spare parts via our network of forward stocking locations, ensuring access to the components needed, in the locations required on time.
We also offer on site hot spares with our spare box concept.
A comprehensive Network Maintenance plan provides peace of mind for businesses through their networking and SAN solutions, and at the same time it optimizes the lifecycle of IT hardware.
This is more sustainable by not purchasing and disposing equipment more regularly than necessary. It gives businesses the opportunity to boast greener credentials and maximize the value in their IT infrastructure.
Many Epoka customers use this extra equipment usage period to set.
Supported Brands
Epoka supports most industry leading brands like Brocade, Cisco, Dell, HP and Juniper and others.
We offer maintanence on all servers listed in the table below.
| Brocade | Cisco | Dell | HP | Juniper |
|---|---|---|---|---|
| B Series | Wireless | PowerConnect | Procurve | Switches |
| Backbone | Switches | Aruba network | Netscreen SRX | |
| M Series | Routers | Security | ||
| Datacemter Switches | ||||
| Security | ||||
| Storage Networking |
Are you interested in the Network Maintenance Service?
Contact us and learn more about how we can assist you in Network Maintenance.
Spare Parts As a Service
Do what you do best – service your customers
Let us do what we do best, take care of your spare part logistics.
At the core of Epoka 24/7 there is a customizable stock that is tailored to fit your needs.
We will agree on which products you need and how many should be in stock. We then ship and maintain this stock in a warehouse close to you, so you can access these products at any time without investing in your own warehouse and stock.
The cooperation with our logistic partners allows us to store the stock at any of their warehouses.
These warehouses can be found worldwide, with more than 4.500 locations available.
Fast and Easy Access to the Stock
When you need to access the stock, you create a ticket on our 24/7 support portal. Hereafter our service team will register which products you need, and arrange the delivery.
Informing the 24/7 call center is necessary, so we can restock the products you used as soon as possible.
The delivery time can be as little as two hours depending on the specific location.
We will send new products immediately, so the stock is always full!
While we manage the administration and restocking, you can focus on your business and services.
Are you interested in the Spare Parts Service?
Contact us and learn more about how we can assist you in Spare Parts As a Service
Frequently Asked Questions about Third Party Maintenance
What is Epoka 24/7 Maintenance?
What is Epoka 24/7 Maintenance?
Epoka is a dedicated provider of independent IT maintenance for enterprise servers, storage and networking.
Thanks to our expertise we can give you support and solve the issues of your end of life it assets and even in critical SLA. We will take care of onsite engineer, spare part inventory, and logistics activities.
How do we provide this?
How do we provide this?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Benefits for your company
Benefits for your company
You can get support on most of the equipment from your Infrastructure, including EOL and EOSL products, without taking care of engineers, inventory, purchases, or logistics issues.
We are also a single point of contact, no matter the location, the type, or the brand of equipment, so no waste of time treating with different suppliers.
Last but not least, you can reduce your maintenance costs by up to 80% compared to traditional vendor support.
Locations for 24/7 service
Locations for 24/7 service
We offer our 24/7 maintenance service in all of Europe and in more than 100 countries globally.
Availability for maintenance
Availability for maintenance
The service is available 24/7/365 days a year, with the possibility to get TPM maintenance support in 2 hours when it is highly critical.
Troubleshooting & onsite replacement
Troubleshooting & onsite replacement
Don't you have the technical capabilities to perform the troubleshooting or the onsite replacement for some machines?
No worries, we got you covered!
We can provide remote support thanks to our L2/L3 team of engineers and also the onsite visit to perform the replacement.